Shipping policy

Where we ship

The Blackout Supply Co. currently ships to addresses within the United States only.

Processing time

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). Large items such as e-bikes, tents and bulk food may take up to 5 business days to leave the warehouse.

Delivery time

Most orders arrive 3-8 business days after they ship. Oversized items can take longer. Delivery times are estimates and are not guaranteed.

Multiple packages

Our gear ships from several U.S. warehouses, so an order with more than one item may arrive in separate packages on different days. You will not be charged extra shipping for this.

Tracking

You will receive an email with tracking information as soon as each package ships.

Shipping costs

Shipping costs are calculated and shown at checkout before you pay.

Lost, delayed or damaged packages

If your tracking has not updated for 7 days, or your order arrives damaged, email support@shoptheblackout.com with your order number (and photos of any damage) and we will make it right.

Address errors

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address entered at checkout, but we will do our best to help.