Refund policy

30-day returns

You have 30 days from the day your order is delivered to request a return. Items must be unused, in the condition you received them, and in their original packaging with all parts and accessories.

How to start a return

Email support@shoptheblackout.com with your order number and the items you want to return. We will reply with return instructions and the return address. Items sent back without an approved return request cannot be accepted or refunded.

Restocking fees

Returns of items that are not damaged, defective or incorrect (for example, if you changed your mind or ordered the wrong size) are subject to a restocking fee, deducted from your refund:

15% on most items
25% on large or bulky items, including e-bikes, solar generators and power stations, and tents

There is never a restocking fee on items that arrive damaged, defective or not what you ordered.

Missing parts or damage after delivery

If a returned item is missing parts, accessories, manuals or original packaging, or shows signs of use, wear or damage that was not present on delivery, we may deduct the cost of the missing or damaged parts from your refund, up to the full value of the item, or decline the return.

Items that can't be returned (final sale)

Food, emergency rations and other consumables once opened
Fuel and fire starters once opened or used
Used fishing tackle, lures, hooks, broadheads and arrows
Gift cards and items marked final sale

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, email us within 7 days of delivery with photos and we will send a replacement or issue a full refund, including shipping. No restocking fee applies.

Return shipping

Unless the item was damaged, defective or incorrect, you are responsible for return shipping costs, and we recommend a trackable service, as we can't refund items lost in return transit. Original shipping charges are not refundable.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund is approved and the amount, minus any restocking fee or deductions. Approved refunds go back to your original payment method within 5-10 business days.

Cancellations

You can cancel an order within 15 minutes of placing it. After that, orders are sent to our warehouses for fulfillment and are treated as returns once delivered.